Refund policy

Refund Policy

At Piwpet, we want you to be completely satisfied with your purchase.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unworn, unused, and in new condition

  • Have all original tags attached

  • Be returned in its original packaging

  • Include the receipt or proof of purchase

Items that have been used, worn, washed, damaged by the customer, or returned without original packaging may not be eligible for a refund or exchange.

How to Start a Return

To request a return, please contact us at piwpet.support@gmail.com.

If your return is approved, we will provide a return shipping label that you can download and print, along with instructions on how and where to send your package.

Returns sent without first requesting a return authorization will not be accepted.

Return Shipping Address

Piwpet Returns

1001 S Main Street, STE 500

Kalispell, MT 59901

United States

Return Shipping Labels

Once a return is approved, we will send you a downloadable return shipping label by email. Please print the label and attach it to your return package before shipping it back to us.

Exchanges

We accept exchanges for eligible items.

If you would like a different size, color, or replacement item, please contact us at piwpet.support@gmail.com within 30 days of receiving your order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

Contact us immediately at piwpet.support@gmail.com if:

  • Your item is defective

  • Your item is damaged during shipping

  • You received the wrong item

We will evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Final sale or clearance items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Restocking Fees

We do not charge any restocking fees. Eligible returns are processed at no additional restocking cost to the customer.

Refunds

After we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Refund Processing Time

Approved refunds are processed within 10 business days after the returned item has been received and inspected.

Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at piwpet.support@gmail.com.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing a justification.

To qualify, the item must be:

  • Unused and unworn

  • In its original packaging

  • With all tags attached

  • Accompanied by proof of purchase

Contact Us

For any questions about returns, exchanges, or refunds, please contact us:

Piwpet Support

Email: piwpet.support@gmail.com

Return Address: 1001 S Main Street, STE 500, Kalispell, MT 59901, United States