Shipping Policy

Last Updated: August 23, 2026

Thank you for shopping with PIWPET. PIWPET is a pet products brand operated by Romexa Global LLC, a Montana limited liability company.

This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, processing may take longer. If there is a significant delay affecting your order, we will contact you using the contact information provided with your order.

Shipping Locations

We currently ship to customers within the United States.

Shipping availability may vary for certain addresses or locations depending on carrier service availability.

Shipping Methods and Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect address information, or other circumstances outside our reasonable control.

Shipping Rates

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

The shipping cost may depend on the delivery destination, package size, package weight, and shipping method selected.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Please allow up to 24–48 hours for tracking information to become active after the shipment has been handed to the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed and additional shipping charges may apply.

If you realize that you entered incorrect shipping information, please contact us as soon as possible at support.piwpet@gmail.com.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, damaged, or marked as delivered but has not been received, please contact us at support.piwpet@gmail.com.

For damaged packages, please provide photographs of the product and packaging when possible so that we can assist with the claim.

For packages marked as delivered but not received, we recommend checking with household members, neighbors, and the local carrier before contacting us.

We will make reasonable efforts to assist with shipping-related issues.

Shipping Delays

Delivery dates are estimates and may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, transportation disruptions, or other unexpected events.

Contact Us

If you have questions about shipping or your order, please contact:

PIWPET
A brand operated by Romexa Global LLC

Email: support.piwpet@gmail.com

Business Address:
Romexa Global LLC
1001 S Main St, Suite 500
Kalispell, MT 59901
United States

We are committed to providing clear communication and responsive customer support.